Virtual Trend Shoppe — FAQ Section

1. When will my order ship?

Orders are processed within 1–3 business days. You’ll receive a confirmation email once your order is shipped.

2. How long does shipping take?

Delivery times vary by location:

• U.S. Orders: 7–15 business days

• International Orders: 10–20 business days Shipping delays may occur during holidays or high‑volume seasons.

3. How do I track my order?

Once your order ships, you’ll receive an email with a tracking number. Tracking updates may take 24–48 hours to appear.

4. Do you accept returns?

Yes — eligible items can be returned within 30 days of delivery. Items must be unused, in original condition, and in original packaging. See our Return & Refund Policy for full details.

5. Which items are non‑returnable?

For hygiene and safety reasons, we cannot accept returns on:

• Beauty or skincare items

• Intimate or personal products

• Clearance or final‑sale items

6. What if my item arrives damaged or incorrect?

Email us within 48 hours of delivery at support@virtualtrendshoppe.com with photos of the item and packaging. We’ll replace it at no cost to you.

7. Can I cancel my order?

Orders can be canceled within 12 hours of purchase. After that, your order may already be processing.

8. Do you ship internationally?

Yes — we ship worldwide. International customers are responsible for customs fees, duties, and taxes.

9. What payment methods do you accept?

We accept major credit/debit cards and secure online payment options through trusted third‑party processors.

10. My package says “delivered,” but I didn’t receive it.

If the carrier marks your package as delivered but you haven’t received it:

• Check with neighbors or your building office

• Contact the carrier directly We’ll assist you, but we cannot issue refunds for packages confirmed as delivered.

11. How do I contact customer support?

You can reach us anytime at: 📧 support@virtualtrendshoppe.com

12. Do you offer free shipping?

We occasionally run free‑shipping promotions. Follow us on social media or subscribe to our newsletter for updates.

13. Will my items arrive together?

Some orders may ship in multiple packages depending on product availability or warehouse location.

14. Do you offer exchanges?

Yes — we offer exchanges for damaged, defective, or incorrect items. Contact us within 7 days of delivery.