Return & Refund Policy — Virtual Trend Shoppe

​

**RETURN & REFUND POLICY — Virtual Trend Shoppe** Last Updated: August 22, 2026

 

 

Thank you for shopping with Virtual Trend Shoppe. We want you to love every product you receive. If something isn't right, we're here to help.

​

**1. How Our Store Works** Virtual Trend Shoppe is an online marketplace.

Our products are sourced from trusted third-party suppliers and ship directly from their warehouses, often internationally. This means: - Orders are typically processed within 1–3 business days of purchase. - Delivery to US addresses generally takes 5–15 business days after processing, depending on the product and supplier location. - International orders may take longer. We are transparent about this model so you can plan your purchase accordingly.

​

**2. Eligibility for Returns** To qualify for a return, items must be: - Unused and in original condition - In original packaging - Returned within 30 days of the confirmed delivery date We cannot accept returns on: - Beauty, skincare, or hygiene products - Intimate or personal care items - Clearance or final-sale items - Items marked "non-returnable" at the time of purchase These restrictions are in place for hygiene and safety reasons.

​

**3. Return Process** To start a return, email us at support@virtualtrendshoppe.com with: - Your order number - The item(s) you want to return - The reason for the return We will respond within 2 business days with return instructions and the correct return address. Do not ship items back before hearing from us — returns sent without authorization may not be accepted.

​

**4. Refunds** Once your return is received and inspected, we will notify you of the outcome within 5 business days. Approved refunds: - Are issued to your original payment method - May take 5–10 business days to appear, depending on your bank or card provider Rejected returns: - If an item is used, damaged by the customer, or not in its original condition, we may deny the refund or offer a partial refund Shipping fees are non-refundable unless the item was defective, incorrect, or damaged in transit.

​

**5. Exchanges** We accept exchanges for: - Defective items - Incorrect items sent - Items damaged upon arrival To request an exchange, email us at support@virtualtrendshoppe.com within 14 days of confirmed delivery. Include your order number and photos of the issue.

​

**6. Damaged, Defective, or Wrong Items** If your order arrives damaged or incorrect, contact us at support@virtualtrendshoppe.com within 14 days of confirmed delivery. Include: - Your order number - Photos of the item and packaging We will replace the item or issue a full refund at no additional cost to you. No need to return the damaged or incorrect item in most cases.

​

**7. Cancellations** You may request to cancel your order within 12 hours of purchase by emailing support@virtualtrendshoppe.com. After this window, your order may have already been forwarded to our supplier for fulfillment, and cancellation may no longer be possible. If your order cannot be canceled, you are welcome to return it once it arrives under our standard return policy.

​

**8. Lost or Delayed Packages** We are not responsible for packages that are: - Marked "delivered" by the carrier but not received - Delayed due to customs, weather, carrier issues, or events outside our control - Sent to an incorrect address provided by the customer If your package appears lost, contact us and we will assist you in investigating with the carrier. We will work with you to resolve the situation fairly.

​

**9. Return Shipping Costs** Customers are responsible for return shipping costs unless: - The item is defective - The item is incorrect - The item arrived damaged In those cases, we cover return shipping or arrange a prepaid label.

​

**10. Dispute Resolution** If you have a concern about an order that we haven't resolved to your satisfaction, please contact us at support@virtualtrendshoppe.com. We are committed to resolving issues fairly and promptly. If a resolution cannot be reached through direct communication, disputes will be handled under the laws of the State of Ohio, United States.

 

**11. Contact Us** For all return, refund, or exchange requests: Email: support@virtualtrendshoppe.com We aim to respond within 2 business days. We're here to make sure you have a smooth experience from order to delivery.