RETURN & REFUND POLICY ​-Virtual Trend Shoppe Last Updated:

 

August 22, 2026

Thank you for shopping with Virtual Trend Shoppe.

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We want you to love every product you receive. If something isn't right, we're here to help.

1. How Our Store Works Virtual Trend Shoppe is an online marketplace. Our products are sourced from trusted third-party suppliers and ship directly from their warehouses, often internationally. Orders are typically processed within 1–3 business days. Delivery to US addresses generally takes 5–15 business days after processing.

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2. Eligibility for Returns Items must be unused, in original condition and packaging, returned within 30 days of confirmed delivery. We cannot accept returns on beauty, skincare, hygiene, intimate, clearance, or final-sale items.

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3. Return Process Email support@virtualtrendshoppe.com with your order number, the item(s), and reason. We respond within 2 business days with instructions. Do not ship items back before hearing from us.

 

4. Refunds Once received and inspected, we notify you within 5 business days. Approved refunds go to your original payment method and may take 5–10 business days to appear. Shipping fees are non-refundable unless the item was defective or damaged.

 

5. Exchanges We accept exchanges for defective, incorrect, or damaged items. Email us within 14 days of confirmed delivery with your order number and photos.

 

6. Damaged, Defective, or Wrong Items Contact us within 14 days of confirmed delivery with your order number and photos. We will replace the item or issue a full refund. No need to return the item in most cases.

 

7. Cancellations Request cancellation within 12 hours of purchase. After that, the order may already be with our supplier. If it cannot be canceled, return it once it arrives.

 

8. Lost or Delayed Packages We are not responsible for packages marked delivered but not received, delayed by customs or carriers, or sent to an incorrect address. Contact us and we will help investigate.

 

9. Return Shipping Costs Customers cover return shipping unless the item is defective, incorrect, or damaged — in those cases we cover it.

 

10. Dispute Resolution Contact support@virtualtrendshoppe.com first. Unresolved disputes are handled under the laws of the State of Ohio, United States.

 

11. Contact Us Email: support@virtualtrendshoppe.com. We respond within 2 business days.