Question 1

What types of products do you sell?

Accepted Answer

We offer athletic apparel, footwear, training gear, accessories, and equipment for fitness, outdoor activities, and team sports.

Question 2

How do I choose the right size?

Accepted Answer

Each product page includes a size chart. If you're between sizes, we recommend sizing up for comfort.

Question 3

Will sold‑out items be restocked?

Accepted Answer

Yes — many popular items are restocked regularly. You can sign up for restock notifications on the product page.

Question 4

What payment methods do you accept?

Accepted Answer

We accept major credit/debit cards, Shop Pay, PayPal, and other options shown at checkout.

Question 5

Can I use multiple discount codes?

Accepted Answer

One discount code per order unless automatic discounts are applied.

Question 6

Do you offer abandoned‑cart discounts?

Accepted Answer

Yes — if you leave items in your cart, Virtual Trend Shoppe may send an automated recovery email with a special offer.

Question 7

Do you ship internationally?

Accepted Answer

Yes — Virtual Trend Shoppe calculates international shipping rates at checkout.

Question 8

Privacy Policy

Accepted Answer

Virtual Trend Shoppe – Privacy Policy
Last Updated: December 23, 2025.
1. Introduction
Welcome to Virtual Trend Shoppe. We value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our online sporting goods and apparel store. By using our website, you agree to the practices described below.

2. Information We Collect
Personal Information
When you shop with Virtual Trend Shoppe, we may collect:
 • Your name
 • Email address
 • Billing and shipping address
 • Phone number
 • Payment information (processed securely through third‑party providers)
Non‑Personal Information
We may also collect:
 • Device and browser details
 • Pages viewed and time spent on our site
 • Cookies and tracking data
 • General location information

3. How We Use Your Information
Virtual Trend Shoppe uses your information to:
 • Process and fulfill your orders
 • Send order confirmations and shipping updates
 • Provide customer support
 • Improve website performance and user experience
 • Share promotions, discounts, and product updates (you may opt out anytime)
 • Prevent fraudulent activity and maintain site security

4. How We Protect Your Information
Your privacy is important to us. We use industry‑standard security measures to protect your data. Payment information is encrypted and processed through secure third‑party payment gateways. Virtual Trend Shoppe does not store full credit card details on our servers.

5. Sharing Your Information
We only share your information with trusted partners when necessary, such as:
 • Payment processors
 • Shipping carriers
 • Email and marketing platforms
 • Website hosting and analytics providers
Virtual Trend Shoppe does not sell or rent your personal information to third parties.

6. Cookies & Tracking Technologies
Our website uses cookies to enhance your shopping experience. Cookies help us:
 • Remember items in your cart
 • Understand how visitors use our site
 • Personalize content and offers
You may disable cookies in your browser settings, but some features may not function properly.

7. Your Rights
Depending on your location, you may have the right to:
 • Access the personal information we hold
 • Request corrections or updates
 • Request deletion of your data
 • Opt out of marketing communications
To make a request, contact us at [Insert Email].

8. Third‑Party Links
Virtual Trend Shoppe may include links to third‑party websites. We are not responsible for the privacy practices or content of those external sites.

9. Children’s Privacy
Virtual Trend Shoppe does not knowingly collect personal information from children under 13. Our store is intended for adult shoppers.

10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

11. Contact Us
For questions about this Privacy Policy or your personal information, contact us at: 
Virtual Trend Shoppe
Email: virtualtrendshoppe@gmail.com
2150 W, 117th Street
#1039
Cleveland, OH 44111

Question 9

Terms & Conditions

Accepted Answer

Virtual Trend Shoppe – Terms & Conditions
Last Updated: December 23, 2025.
1. Introduction
Welcome to Virtual Trend Shoppe. By accessing or using our website, you agree to be bound by these Terms & Conditions. Please read them carefully. If you do not agree, you may not use our site or services.

2. Use of Our Website
You agree to use our website for lawful purposes only. You may not:
 • Interfere with site functionality
 • Attempt to access restricted areas
 • Use our content for commercial purposes without permission
 • Engage in fraudulent or harmful activities
We reserve the right to refuse service to anyone for any reason at any time.

3. Product Information & Availability
We strive to display accurate product descriptions, images, pricing, and availability. However:
 • Colors may vary due to screen settings
 • Inventory may change without notice
 • Prices may be updated at any time
Virtual Trend Shoppe is not responsible for typographical errors or inaccuracies.

4. Orders & Payments
By placing an order, you agree that:
 • All information provided is accurate and complete
 • You are authorized to use the payment method provided
 • Your order may be canceled if fraud is suspected
We reserve the right to limit or refuse any order.

5. Shipping & Delivery
Shipping times are estimates and may vary due to carrier delays or external factors. Once an order is shipped, Virtual Trend Shoppe is not responsible for:
 • Lost or stolen packages
 • Delays caused by carriers
 • Incorrect shipping information provided by the customer
Tracking information will be provided when available.

6. Returns & Exchanges
We accept returns and exchanges within 30 days of delivery for unused, unwashed items in original packaging. Virtual Trend Shoppe reserves the right to refuse returns that do not meet these conditions.
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

7. Promotions, Discounts & Coupons
Promotional codes and discounts:
 • Must be applied at checkout
 • Cannot be combined unless stated
 • Cannot be applied to past orders
 • May be discontinued at any time
Abandoned‑cart coupons are offered at our discretion.

8. Intellectual Property
All content on this website — including logos, images, product descriptions, graphics, and text — is the property of Virtual Trend Shoppe and may not be copied, reproduced, or distributed without written permission.

9. Third‑Party Services
Our website may use third‑party tools or services (such as payment processors or analytics providers). These providers have their own terms and policies. Virtual Trend Shoppe is not responsible for third‑party actions or content.

10. Limitation of Liability
Virtual Trend Shoppe is not liable for:
 • Any indirect, incidental, or consequential damages
 • Losses resulting from website use
 • Errors, interruptions, or security breaches
 • Issues caused by third‑party services
Your use of the site is at your own risk.

11. Indemnification
You agree to indemnify and hold harmless Virtual Trend Shoppe, its owners, and affiliates from any claims, damages, or expenses arising from your use of the website or violation of these Terms.

12. Changes to These Terms
We may update or modify these Terms & Conditions at any time. Changes will be posted on this page with an updated “Last Updated” date. Continued use of the site constitutes acceptance of the revised terms.

13. Contact Us
For questions about these Terms & Conditions, contact us at: Virtual Trend Shoppe  
Email: virtualtrendshoppe@gmail.com (virtualtrendshoppe@gmail.com)
2150 W. 117th Street
#1039
Cleveland, OH 44111

Question 10

Refund Policy

Accepted Answer

Virtual Trend Shoppe – Refund Policy
Last Updated: December 23, 2025.
1. Overview
At Virtual Trend Shoppe, we want you to love your purchase. If something isn’t right, we’re here to help. This Refund Policy explains how returns, exchanges, and refunds work for our sporting goods and apparel store.

2. Return Eligibility
We accept returns within 30 days of delivery. To qualify for a return, items must be:
 • Unused and unworn
 • Unwashed
 • In original packaging
 • Free of stains, odors, or damage
Items that do not meet these conditions may be denied a refund.

3. Non‑Returnable Items
For hygiene and safety reasons, certain items cannot be returned, including:
 • Undergarments or compression wear
 • Water bottles or hydration gear
 • Clearance or final‑sale items
 • Gift cards
If an item is non‑returnable, it will be clearly noted on the product page.

4. How to Start a Return
To begin a return, contact us at [Insert Email] or use the contact form on our website. Please include:
 • Your order number
 • The item(s) you wish to return
 • The reason for the return
We’ll provide instructions and the return shipping address.

5. Return Shipping Costs
 • Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
 • If Virtual Trend Shoppe is at fault, we will cover the return shipping fee.

6. Refunds
Once your return is received and inspected, we will notify you of approval or denial. Approved refunds will be issued to your original payment method. Please allow 5–10 business days for the refund to appear on your account, depending on your bank or payment provider.

7. Exchanges
If you need a different size or color, we’re happy to help. Exchanges are processed as:
1. A return of the original item
2. A new order for the replacement item
This ensures accurate inventory and faster processing.

8. Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery. Please include photos so we can quickly resolve the issue with a replacement or refund.

9. Lost or Stolen Packages
Virtual Trend Shoppe is not responsible for packages marked as delivered but not received. We recommend checking with neighbors or your local carrier office. If needed, we can assist you in filing a claim with the carrier.

10. Cancellations
Orders may be canceled within 2 hours of purchase. After that, your order may already be processing or shipped.

11. Contact Us
For questions about returns, exchanges, or refunds, contact us at: Virtual Trend Shoppe  
Email: virtualtrendshoppe@gmail.com (virtualtrendshoppe@gmail.com)
2150 W. 117th Street
#1039
Cleveland, OH 44111

Question 11

Shipping Policy

Accepted Answer

Virtual Trend Shoppe – Shipping Policy
Last Updated: December 23, 2025.
1. Order Processing Times
At Virtual Trend Shoppe, we work hard to get your gear to you quickly.
 • Orders are processed within 1–2 business days.
 • Orders placed on weekends or holidays will be processed the next business day.
 • You will receive an email confirmation once your order has been shipped.

2. Shipping Rates & Delivery Times
Shipping rates are calculated at checkout based on your location and selected shipping method.
Typical delivery windows:
 • Standard Shipping: 3–7 business days
 • Expedited Shipping: 2–4 business days
 • Priority Shipping: 1–2 business days
Delivery times may vary due to carrier delays, weather, or high‑volume seasons.

3. Tracking Your Order
Once your order ships, you’ll receive a tracking number via email. You can use this link to follow your package’s journey until it arrives at your door.

4. Shipping Locations
We currently ship to:
 • All U.S. states and territories
 • International destinations (where available)
International customers are responsible for any customs fees, duties, or taxes required by their country.

5. Incorrect or Incomplete Addresses
Please double‑check your shipping information at checkout. Virtual Trend Shoppe is not responsible for:
 • Delays caused by incorrect addresses
 • Packages returned due to incomplete information
 • Additional shipping fees required to resend returned packages
If you notice an error, contact us within 2 hours of placing your order.

6. Lost, Stolen, or Delayed Packages
Once a package is marked Delivered by the carrier, Virtual Trend Shoppe is not responsible for lost or stolen items. If your package is delayed or missing:
 • Check with neighbors or your local post office
 • Contact the carrier directly
 • Reach out to us if you need help filing a claim
We’re always happy to assist.

7. Pre‑Orders & Backorders
If an item is marked as pre‑order or backorder:
 • Estimated shipping dates will be listed on the product page
 • Your entire order may ship together unless otherwise specified
We’ll notify you of any significant changes.

8. International Shipping Notes
International delivery times vary by destination. Customs processing may extend delivery times beyond our control. Customers are responsible for any import fees.

9. Contact Us
If you have questions about shipping, tracking, or delivery, contact us at: 
Virtual Trend Shoppe  
Email: virtualtrendshoppe@gmail.com (virtualtrendshoppe@gmail.com)
2150 W. 117th Street
#1039
Cleveland, OH 44111

Question 12

Store Policy

Accepted Answer

Virtual Trend Shoppe – Store Policies
Last Updated: December 23, 2025.

1. Privacy Policy
At Virtual Trend Shoppe, your privacy matters. We collect personal information such as your name, email, address, and payment details to process orders, provide customer support, and improve your shopping experience. We also collect non‑personal data like device information, browsing behavior, and cookies.
We use secure, industry‑standard measures to protect your information. Payment details are encrypted and processed through trusted third‑party providers. We never sell or rent your personal information.
You may request access, updates, or deletion of your data at any time by contacting us at [Insert Email].

2. Terms & Conditions
By using our website, you agree to the following:
Use of Website
You may only use our site for lawful purposes. Any attempt to disrupt, misuse, or exploit our content or systems is prohibited.
Product Information
We strive for accuracy, but product descriptions, pricing, and availability may occasionally contain errors. We reserve the right to correct or update information at any time.
Orders & Payments
By placing an order, you confirm that all information provided is accurate and that you are authorized to use the selected payment method. We may refuse or cancel orders suspected of fraud or misuse.
Intellectual Property
All content on this site—including images, text, logos, and graphics—is the property of Virtual Trend Shoppe and may not be used without permission.

3. Shipping Policy
Processing Times
Orders are processed within 1–2 business days. Orders placed on weekends or holidays are processed the next business day.
Delivery Times
 • Standard Shipping: 3–7 business days
 • Expedited Shipping: 2–4 business days
 • Priority Shipping: 1–2 business days
Shipping times may vary due to carrier delays or seasonal volume.
Tracking
A tracking number will be emailed once your order ships.
Incorrect Addresses
Customers are responsible for providing accurate shipping information. Virtual Trend Shoppe is not responsible for delays or lost packages due to incorrect addresses.
Lost or Stolen Packages
Once marked “Delivered” by the carrier, the package is considered fulfilled. We can assist you in filing a claim if needed.

4. Refund & Exchange Policy
Eligibility
Returns are accepted within 30 days of delivery for unused, unwashed items in original packaging.
Non‑Returnable Items
 • Undergarments and compression wear
 • Water bottles and hydration gear
 • Clearance or final‑sale items
 • Gift cards
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Refunds
Refunds are issued to the original payment method after inspection. Please allow 5–10 business days for processing.
Exchanges
Exchanges are processed as a return + new order to ensure accurate inventory.
Damaged or Incorrect Items
Contact us within 7 days with photos, and we’ll resolve the issue promptly.

5. Contact Information
For questions about any of our policies, reach out to us at: Virtual Trend Shoppe  
Email: virtualtrendshoppe@gmail.com (virtualtrendshoppe@gmail.com)
2150 W. 117th Street
#1039
Cleveland, OH 44111