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SHIPPING & RETURNS

SHIPPING POLICY

Virtual Trend Shoppe – Shipping Policy

Last Updated: December 23, 2025.

1. Order Processing Times

At Virtual Trend Shoppe, we work hard to get your gear to you quickly.

  • Orders are processed within 1–2 business days.

  • Orders placed on weekends or holidays will be processed the next business day.

  • You will receive an email confirmation once your order has been shipped.

2. Shipping Rates & Delivery Times

Shipping rates are calculated at checkout based on your location and selected shipping method.

Typical delivery windows:

  • Standard Shipping: 3–7 business days

  • Expedited Shipping: 2–4 business days

  • Priority Shipping: 1–2 business days

Delivery times may vary due to carrier delays, weather, or high‑volume seasons.

3. Tracking Your Order

Once your order ships, you’ll receive a tracking number via email. You can use this link to follow your package’s journey until it arrives at your door.

4. Shipping Locations

We currently ship to:

  • All U.S. states and territories

  • International destinations (where available)

International customers are responsible for any customs fees, duties, or taxes required by their country.

5. Incorrect or Incomplete Addresses

Please double‑check your shipping information at checkout. Virtual Trend Shoppe is not responsible for:

  • Delays caused by incorrect addresses

  • Packages returned due to incomplete information

  • Additional shipping fees required to resend returned packages

If you notice an error, contact us within 2 hours of placing your order.

6. Lost, Stolen, or Delayed Packages

Once a package is marked Delivered by the carrier, Virtual Trend Shoppe is not responsible for lost or stolen items. If your package is delayed or missing:

  • Check with neighbors or your local post office

  • Contact the carrier directly

  • Reach out to us if you need help filing a claim

We’re always happy to assist.

7. Pre‑Orders & Backorders

If an item is marked as pre‑order or backorder:

  • Estimated shipping dates will be listed on the product page

  • Your entire order may ship together unless otherwise specified

We’ll notify you of any significant changes.

8. International Shipping Notes

International delivery times vary by destination. Customs processing may extend delivery times beyond our control. Customers are responsible for any import fees.

9. Contact Us

If you have questions about shipping, tracking, or delivery, contact us at: Virtual Trend Shoppe

RETURN & EXCHANGE POLICY

What is your return policy?

Returns are accepted within 30 days of delivery. Items must be unused and in original packaging.

How do I start a return? Use our Wix “Contact” form or email us directly. We’ll send return instructions.

Address

2150 W. 117th Street

#1039

Cleveland, OH 44111

Contact

Opening Hours

Online Store:

24/7

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