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STORE POLICY

CUSTOMER CARE

Virtual Trend Shoppe – Store Policy

At Virtual Trend Shoppe, we’re committed to providing a smooth, transparent, and reliable shopping experience. Our policies are designed to protect our customers, ensure fairness, and maintain the high standards our community expects.

1. Order Processing

  • All orders are processed within 1–3 business days.

  • You will receive a confirmation email after placing your order and another once your items have shipped.

  • Processing times may be extended during holidays or high‑volume periods.

2. Shipping Policy

  • We offer standard and expedited shipping options at checkout.

  • Delivery times vary based on location and carrier.

  • Once an order has shipped, tracking information will be provided via email.

  • Virtual Trend Shoppe is not responsible for delays caused by carriers, weather, or incorrect shipping information provided by the customer.

3. Returns & Exchanges

  • We accept returns within 30 days of delivery for unused, unworn items in their original packaging.

  • Customers are responsible for return shipping unless the item arrived damaged or incorrect.

  • Exchanges are subject to product availability.

  • Refunds are issued to the original payment method once the returned item is inspected and approved.

4. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery with your order number and photos of the issue. We will replace the item or issue a refund at no additional cost.

5. Cancellations & Changes

  • Orders can be canceled or modified within 12 hours of purchase.

  • After this window, we cannot guarantee changes due to processing and fulfillment timelines.

6. Payment & Security

  • We accept major credit cards, debit cards, and secure online payment methods.

  • All transactions are encrypted to protect your personal information.

  • Virtual Trend Shoppe does not store full payment details.

7. Privacy & Data Protection

We respect your privacy. Any personal information collected during checkout is used solely for order processing, communication, and improving your shopping experience. We never sell or share customer data with third parties outside of essential service providers.

8. Contact Us

For questions about your order or our policies, reach out anytime at: support@virtualtrendshoppe.com

PRIVACY & SAFETY

Virtual Trend Shoppe – Privacy & Safety Policy

At Virtual Trend Shoppe, your privacy and safety are our top priorities. We are committed to protecting your personal information, securing your data, and ensuring a safe, reliable shopping experience every time you visit our store.

🔒 1. Information We Collect

We collect only the information necessary to process your orders and improve your shopping experience, including:

  • Name, email address, and shipping details

  • Payment information (securely processed through trusted third‑party providers)

  • Browsing and purchase activity to help us enhance our website and services

We do not collect unnecessary personal data or store full payment details.

🛡️ 2. How Your Information Is Used

Your information is used to:

  • Process and deliver your orders

  • Provide customer support

  • Send order updates and important notifications

  • Improve website performance and user experience

  • Share exclusive offers if you choose to subscribe

We never sell or rent your personal information to third parties.

🔐 3. Data Security

We use secure, encrypted systems to protect your information during checkout and throughout your shopping experience. Our website is regularly monitored to prevent unauthorized access, fraud, or misuse.

🤝 4. Third‑Party Services

We partner with trusted payment processors and shipping carriers to complete your orders. These partners only receive the information necessary to perform their services and are required to protect your data.

🧒 5. Children’s Privacy

Virtual Trend Shoppe does not knowingly collect personal information from children under 13. If such information is discovered, it will be deleted promptly.

📝 6. Your Rights

You may request to:

  • Access the personal information we have about you

  • Update or correct your information

  • Request deletion of your data

  • Opt out of marketing emails at any time

🧭 7. Safety Commitment

We are dedicated to maintaining a safe, respectful, and trustworthy environment for all customers. Any misuse of our website, fraudulent activity, or harmful behavior will result in immediate action to protect our community.

📩 8. Contact Us

If you have questions about your privacy or need assistance, reach out anytime at: support@virtualtrendshoppe.com

PAYMENT METHODS

- Credit / Debit Cards
- PAYPAL

- Offline Payments

free shipping worldwide

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